General FAQs - Frequently Asked Questions
Frequently Asked Questions, This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping, and returns, etc. Check out the examples below.
Why should I choose your company over your competitors?
Creating & Capturing YOUR Unique Experiences is more than just our motto. It's our PASSION. For more than 20 years, our team has been fine-tuning their skills. We've helped hundreds of clients to achieve exactly what their vision of success is. Our team pours their heart and souls into treating every event we do as if it's our own and your guests are our guests.
We also have a significant advantage in that we offer multiple entertainment services, allowing you to save money by booking more than one service at a time with us. If we're saving money, you're saving money.
Want more info? Contact us Today!
What happens if I cancel my event?
If a contract is canceled your reservation fee (or retainer for service) will be held as a cancelation fee. All cancellations must be handled in writing and can only be handled by the person who signed the contract. If you've paid more than the reservation fee amount, any owed refunds would also go to the contract signer.
What is your payment policy?
We accept cash, credit/debit cards, checks, and ACH for payment. Our typical payment plan is 50% down at signing and 50% due 15 days before your event at your wrap-up meeting. However, we do offer financing options. If you opt for our financing, transaction fees may be assessed.
Do you carry insurance?
We carry damage and liability insurance. We want to protect your event and guests as if they were our own. Accidents happen, but rest assured, we have you covered. In the extreme circumstances, our clients may be liable for a $500 deductible.
How can you help plan my wedding?
Unlike any other Entertainment Company in the Erie area, we have a Certified Wedding Planner/Coordinators on staff with over 18 years of experience that works alongside each of our clients. They are on hand to advise on everything from setting the best budget, selecting the right vendors for you, wording your wedding invitations, and picking the perfect music to compliment your love story. We use interactive online planning forms that were custom created by our coordinator to help ease your stress of planning.
What kind of experience do you have?
Our Lead team members each have more than 15 years of experience in their specialty areas, which include Disc Jockey, Wedding Coordination, Specialty Lighting, and Photography. We have experience working with weddings, Bar Mitzvahs, corporate events, private events, fundraisers, school events, and more in our Disc Jockey Service. Our Photography Team has experience in Portrait & Studio Photography, Wedding & Engagement Photography, Nature Photography, and more.
How much are your services?
Because we offer a large variety of services, it's difficult to answer a question like this. We offer everything from Mini-Shoots for Photography to Full Day Complete Wedding Packages. Our price range can be anywhere from $200-$5,000 depending on how many services you are booking with us.
Disc Jockey - Frequently Asked Questions
Do you perform more than one event per day?
We are what's considered a 'multi-op' company. That means we have enough staff on hand to comfortably accommodate more than one event per day. We currently have enough staff to adequately serve two weddings or events in one day. However, we are careful to train our team for two full seasons before we accept more than one occasion in which they will be working on their own. We never schedule more than we feel our staff can safely handle and we always send a senior staff member to each event as a supervisor to ensure that every event we serve gets the best service possible.
What happens if your sick or can't make it to my event?
To date, our team has NEVER missed an event; however, it can happen. We are careful when scheduling our days out to make sure that we have additional staffing available to cover those areas if someone should fall ill or have an emergency that prevents them from serving your special occasion. We also cross-train our staff members to be able to fill in multiple roles if need be.
What kind of music does your DJ play?
We play what you and your guests want to hear! We have an inventory of over 80,000 songs (and growing) across several decades and many genres. We add to our collection with weekly downloads from a professional music pool. So, we always have the latest music for your guests to request. We use online planning tools to allow you to begin selecting music before we ever perform at your event. We also have Guest Suggestion Lists that you can provide to your guests to also request music ahead of time. This helps our DJ's to be better prepared for your event.
Do you MC (Master of Ceremonies) my event?
Our team is always broken into two distinct roles, each with his/her own responsibilities. One person is dedicated to acting as your Sound/Lighting Tech (DJ), while the other is your MC/Day of Coordinator. If you need any special announcements made, our staff is more than happy to do so. As a bonus, we also have an extra microphone for you to use for toasts, speeches, or announcements.
What happens if your equipment fails?
We have back up equipment in case of extreme emergencies, but our team is also trained to handle something breaking. They know how to reroute our equipment needs to continue to serve your event if we weren't able to replace the broken piece. In the worst-case scenario, if equipment broke to the point where we could no longer perform your function, we would offer a refund of your lost performance time.
Photo Booth - Frequently Asked Questions
Do you offer enclosed, open-air style, or both types of photo booths?
We offer both styles of a photo booth. Be sure you know precisely what style booth you are getting. Enclosed, or "classic" style photo booths provide a more private type of booth experience. They can fit fewer people but offer a private or semi-private experience. Open style booths can fit more guests, come with your choice of backdrops, and have a more upscale look.
Does your booth have an external monitor? Do you offer a live slideshow?
Our booth packages do not come with an external monitor because most events don't want one. However, we have one available as an enhancement, and we are happy to create a LIVE FEED slideshow for your event.
What does your photo booth look like?
Our booths are a sleek white design that blends into their surroundings easily, so they don't become a distraction or take away from the decor at your event. The backdrop is set up for your guests to stand in between the booth and the curtain or green screen.
What do the photo prints look like? Can I see them in person before booking?
We upload many of our events directly to our Facebook page, where you can view the fun and unique designs. We also keep a 'brag book' of past events as well to browse through to get a feel for what you'd like. However, every event we do is custom designed based on your preferences. We send you out a questionnaire to fill in and then based on your answers, we'll send you a few samples to pick from before working on your print. After the print is finished, our design team will email it to you to approve before it's loaded into our booth and brought to your event.
How many people fit into the booth?
Our enclosed booths can fit up to 6 guests. Our open or kiosk style photo booths can fit as many as can fit on the screen. Other booths may have a large pipe and drape enclosure to offer clients. These are usually very bulky, dark, and large. We do not recommend using one of these style photo booths.
Do the photo strips come out already cut?
Unlike some of the less-advanced versions of a photo booth, our program is set to precut your strips into the 2X6 size you're looking for. While we offer 2 duplicate copies of each 2X6 strip per session, our booth can easily be programmed to print any quantity of strips you'd like. Not having to mess with scissors sure speeds up the process and creates even more fun memories for your guests.
How do I receive my event photos?
This is another area where we excel above our competition. You will receive your event photos through prints for guests, email sharing, an online gallery, or optional Facebook, Twitter, Instagram, or Text sharing and Option for a Flashdrive. Other photo booth services provide a CD of images mailed to you the next week. We feel that the use of CDs/DVDs for your pictures are dated.
Can I add a logo, artwork, or text to my photo print design?
We would love to add your personal touch to your design! We create a custom design for each of our clients. We want to make something truly special or branded for your event. We provide this service free of charge and in most cases before booking. You will see exactly what your photo strips will look like before you put down a retainer. You may also create your own artwork for the photo strips if you so choose.
How many pictures does the booth take each session?
Our booths are set up to take one to four pictures per session, depending on the clients choice of print size and layout. 2×6 strips, we usually take 3 photos instead of 4. We prefer this set up again, for speed. It also gives us a more substantial area for your custom designed artwork. The 4×6 print we recommend 1 to 6 photos.
Do I have a choice of color schemes?
You have a choice of color themes in more ways than one.
We offer color, black and white, sepia, negative, slow-motion video, animations, cinemagraphs, GIF booth, and light painting during your photo sessions. We can also set up your booth station for one or multiple options.
We also offer our photo print designs in your color scheme. Many of our clients choose our most popular print template and ask us to modify the colors to match their event colors. You can see examples of this on our Facebook Page.
Do you bring props?
Props are always included in our pricing. We provide a wide array of high end, durable PVC signs, and stick accessories. Goofy glasses, masks, and other fun stuff are included too. These are much different than the "cardboard on a stick, we see as the industry standard. Some services charge for props. You are also welcome to bring your own and add them in the mix.
Do you include a scrapbook in your wedding and private party pricing?
We offer 2 packages for our booth experience. Our Premium Package comes with a gorgeous, leather-bound scrapbook with a protective case to keep all your treasured memories safe. It is created during the night as your guests duplicate strip is placed in the book, and they are encouraged to sign it and leave you a well-wish. The finished book is presented to you at the end of the event.
For those who do not wish to have a book, we offer a flash drive of files as an upgrade to their packages.
How fast does your photo booth print?
Our photo booths print in an industry fastest 2 strips or 1 4×6/7.8 second! Most photo booths print in 15-60 seconds. We've experienced units at 60+ seconds for one 4×6. Although this may not seem like a big difference by itself, when you have a large number of guests at your event, it adds up very quickly.
What's included in your price?
We have more information about our packages and prices on our Packages Page of the website. However, we do include set up & tear down, booth attendant(s), a print for each guest per session, custom artwork design, online gallery of your event photos, and upgraded PVC props.
Photography - Frequently Asked Questions
What kinds of photography do you do?
Our photography team is pleased to offer you Wedding & Engagement Photography, Portrait Photography, including Senior Photos, Maternity Shoots, Newborn Shoots, Family Portrait Sessions, and more.
What kinds of prints do you offer?
All of our photography packages receive a link to a private online gallery on which all of their edited images have been uploaded. This gallery allows our clients to download all of their pictures as a Social Share option. Our Social Share Photos include our company Watermark to protect the images from internet theft. Many packages also include a Digital Download for watermark-free printing on your own or an option of a bound photo book. We also provide the opportunity to order low-cost prints right through our company, which is delivered directly to you. We strongly suggest you use the printing option through your gallery. We can't guarantee the photo quality you'll receive elsewhere.
What style of photography do you do?
Many photographers offer a particular 'style' of photography that you'll hear them boast about. We feel this confines them in a box and isolates them from a more significant portion of possible clients. Our company has always been passionate about finding the uniqueness in each of our events and bringing that uniqueness out as best we can. Our Motto is: Creating and Capturing YOUR Unique Experiences. That being said, we use online planning forms to help you describe to our photographers the type of look you're hoping to achieve for your photo shoot. After all, they are your memories, not ours.
What does "Limited rights to print" mean?
Limited Rights to print means that while our company gives you the right to take your image to the printer of your choice or to share them on social media as you wish, we still retain the rights as well. While sharing on social media, our company logo will always appear in the lower righthand corner, and we may also use your image on our website or social media accounts to show other potential clients examples of what we've done in the past.
How much do your packages cost?
We have a wide range of prices covering different types of packages and needs. Our prices usually begin around $150 for an hour-long photo shoot to $1800 for full day wedding coverage. If you'd like to know how much your photo shoot would be, please contact us so we can discuss the details!